Terms & Conditions of Use

These terms and conditions apply to the use of The Tank Museum online shop (www.tankmuseumshop.org). Please read through these terms and conditions carefully.  If you do access the website, and / or place an order, by doing so you agree to be bound by the terms and conditions as set out below. 

Not all products available on this website will be available in The Tank Museum shop, and vice-versa. Prices may also vary due to the variable costs of postage and handling. As result, online prices do not apply and cannot be honoured in store.

If you cannot find what you are looking for on this website, please contact us to find out if it is available in store.

How to Order

 All orders must be placed online through the website using the shopping basket facility provided. We will not take orders by phone for products listed on this website.

Please note that not all products available on this website are available in The Tank Museum store within The Tank Museum and vice versa. Pricing may also vary.

If you cannot find what you are looking for on this website, please contact us to find out if it is available in store.

Method of Payment

Payment is taken as soon as the order is received. You can pay either by VISA, Master Card, Switch or Delta. We are unable to accept Electron cards.

Payments will be taken electronically via the payment gateway only on the completion of your order. Please note, we are unable to accept cheques, cash, or postal orders for website orders. We cannot take orders with card details sent by email. No responsibility can be taken for the security of your details if provided in this way.

Orders will only be processed if you provide the card holder’s name as it is shown on the card together with the postcode that appears on the card statement. No responsibility can be taken by The Tank Museum for incorrect or incomplete details submitted on the website.

Delivery of large/heavy items 

The delivery costs on large/heavy items may be revised, as export mailing costs cannot be accurately determined until the point of dispatch.  If additional payment is required you will be contacted to discuss if you wish to proceed with the order and if appropriate, to take the payment.

Pricing and Availability

If one of our products is out of stock or unavailable we will endeavour to contact you to arrange a refund or alternative delivery date.


When ordering goods from tankmuseumshop.org for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination.

Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from The Tank Museum shop, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. Delivery times can be affected due to packages being inspected by customs.

Copyright & Intellectual Property

All text, images and multi media files on this website are protected by internationally recognised laws of copyright and intellectual property.

The Website contains intellectual property copyright materials and works belonging to the Trustees of The Tank Museum and others, from whom the Trustees have made all reasonable efforts to obtain full consent to publish their works and materials on the Website [and to permit their use as hereinafter specified].

Your right to access, use, print and download from The Tank Museum website is subject to your strict compliance with the terms and conditions as set out below:

Definitions The "Materials" means any information, artwork, text, video, audio, animation or picture files contained and comprised in the Website in whole or any part thereof and the "Museum" means The Trustees of The Tank Museum.

Your use of the Website

You are permitted to access, download and print pages from the Materials on a temporary basis for the sole purpose of viewing them for non-commercial personal or educational purposes.

Prohibited Use

However, the following acts are prohibited, without the prior written consent of the Museum.

1. copy, reproduce, publish, post, transmit or distribute the Materials in any kind of medium;
2. extract from, manipulate, alter or modify the Materials in any way;
3. interfere with any copyright notice originally attached to the Materials;
4. store the Materials in any medium including any other database, computer programme or website;
5. broadcast, display, perform or present the materials publicly;
6. rent, lease or lend the Materials;
7. commercially publish or exploit the Materials in any manner.

In using the Materials you warrant to the Museum that you will not knowingly infringe its intellectual property rights nor will you knowingly breach the intellectual property rights of any third party and you will comply fully with the terms and conditions contained herein.

To request the Museum's written permission to use the Materials for any prohibited purposes or any purpose other than the purpose permitted here under, you must send an e-mail to the Library@tankmuseum.co.uk. Please note that the Museum is not obliged to give you any such permission.


The trademarks (which include all logos and service marks) of the Museum and any third party displayed on the Website are the registered and unregistered trademarks of the same. Nothing contained in the Website shall be taken or construed as granting any licence or right to use the trademarks displayed on the Website without the prior written permission of the owner. Your misuse of the trademarks on the Website is strictly prohibited.


Every effort and care has been taken in preparing the Materials. However the Museum gives no warranties or representations, express or implied, whatsoever as to the accuracy or otherwise thereof, and the Materials shall at all times constitute work in progress which the Museum may change without notice. Furthermore, the Museum shall not be liable for any loss, damage, costs, expenses, claims or demands whatsoever arising by reason of or out of or in connection with your use or misuse of or reliance on the Materials or otherwise. The Museum shall not be liable for any loss or damage arising from your use of or reliance on the Materials.

Rights of Third Parties

No term of this Copyright Notice shall in relation to your use of the Materials be enforceable by a third party (being a person other than yourself and the Museum).

Exclusion of Liability

The information shown on this website is only for information purposes. The material on this website does not constitute advice and you should not rely on any material on this website to make any decision or take any action.

The Tank Museum does not make any warranty or representation as to the accuracy or fitness for purpose of any material on this website. In no event do we accept liability of any description, including liability for negligence (except for personal injury or death), for any damages or losses (including, without limitation, loss of business, revenue, profits, or consequential loss) whatsoever resulting from use of or inability to use this website.

The Tank Museum makes no warranty that this website is free from computer viruses or any other malicious or impairing computer program. The pages contained in this website may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for not doing so.

The Tank Museum excludes all liability for any illegality arising from or error, omission or inaccuracy in material created and submitted by third parties to this website. This website also contains links to and contains information from other websites which are not under the control of and are not maintained by The Tank Museum.

The Tank Museum is not responsible for the content of websites that are referenced or linked to from this website.


The Courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this website and its use and these terms and conditions.