How to submit a return request
Click the "account" (person icon) menu item in the header, and then request a return.
1. Log in to your account:
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return. If your return request is approved and requires shipping, then you receive an email with shipping instructions. After the product is returned, you receive a refund.
Cancellation Policy
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide the right to customers to cancel their order at any time prior to delivery and up to fourteen (14) working days after receiving the goods, starting on the day after you receive the goods. If you request a cancellation after your order has dispatched, you will need to submit a return request after you receive the product.
If you wish to cancel your order during the fourteen (14) day period please submit a return request.
If you have already received your goods, you must return the goods at your own cost, to The Tank Museum within fourteen (14) working days of the cancellation date.
Refunds will be made within fourteen (14) days of the cancellation date, to the card which you originally used for the purchase.
Nothing in these conditions affects your statutory rights as a consumer.
Faulty Items Policy
If your order is broken or damaged, please submit a return request and send a photograph to shop@tankmuseum.org within 30 days of receiving the item to your delivery address. You will also need to provide a receipt if bought in store, and the order number if purchased online. We will send a replacement or issue a refund.
Returns Policy
For the festive season, we are extending our returns policy. This will run from 1 November up until 31 January 2025 (inclusive). This also includes faulty items. Please email shop@tankmuseum.org if you have any questions.
If you are unhappy with your purchase, please submit a return request within fourteen (14) working days of receiving your goods and return it to us at the address below, in its original condition, unopened (with any seals and shrink-wrap intact) and we will issue you a full refund or replace the item.
This policy does not apply to toiletries, underwear and jewellery for piercings, which are all non-refundable (unless faulty) due to hygiene reasons.
Items must be returned within 14 days of the cancellation date, unused, unopened (with any seals and shrink-wrap intact) and accompanied by a brief note including your order number.
Items delivered to an overseas address must be returned within 30 days of the cancellation date, unused, unopened (with any seals and shrink-wrap intact) and accompanied by a brief note including your order number.
Goods must be returned at your own cost and we would recommend that you return the goods by recorded delivery. We can only accept the return and refund opened items if they are faulty.
Returns should be sent to the following address along with a covering letter stating the reason for the return:
Mail Order Returns, The Tank Museum, Bovington, Dorset, UK, BH20 6JG
If your order is returned to the Museum, you will be notified by email. However, if we do not hear anything back from you within one month of the email, you will receive a refund for the items in your order. This will not include the postage.
This policy does not affect your statutory rights.
Updated 25/10/2024
