The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide the right to customers to cancel their order at any time prior to delivery and up to fourteen (14) working days after receiving the goods, starting on the day after you receive the goods.
If you wish to cancel your order during the fourteen (14) day period please notify us by email firstname.lastname@example.org.
If you have already received your goods, you must return the goods at your own cost, to The Tank Museum within fourteen (14) working days of the cancellation date.
Refunds will be made within fourteen (14) days of the cancellation date, to the card which you originally used for the purchase.
Nothing in these conditions affects your statutory rights as a consumer.
Faulty Items Policy
If your order is broken or damaged, please send a photograph email@example.com within 30 days of procuring the item, or receiving the item to your delivery address, whichever is sooner. You will also need to provide a receipt if bought in store, and/or Order Number if purchased online. We will send a replacement. In these instances, there is no need to return the goods.
If we do not hear from you within 30 days, we cannot accept any liability for faults or damage.
Christmas returns: Any purchases made until 24 December can be returned up until 14 January 2024. For purchases made from 25 December onwards, our normal refund policy will apply.
If you are unhappy with your purchase, please email firstname.lastname@example.org within fourteen (14) working days of receiving your goods, and return it to us at the address below, in its original condition, unopened (with any seals and shrink-wrap intact) and we will issue you a full refund or replace it.
This policy does not apply to cosmetics, perfumery, underwear and jewellery for piercings, which are all non-refundable (unless faulty) due to hygiene reasons.
Items must be returned within 14 days of the cancellation date, unused, unopened (with any seals and shrink-wrap intact) and accompanied by the original delivery note.
Items delivered to an overseas address must be returned within 30 days of the cancellation date, unused, unopened (with any seals and shrink-wrap intact) and accompanied by the original delivery note.
Goods must be returned at your own cost and we would recommend that you return the goods by recorded delivery. We can only accept the return, and refund opened items if they are faulty.
Returns should be sent to the following address along with a covering letter stating the reason for the return:
Mail Order Returns, The Tank Museum, Bovington, Dorset, UK, BH20 6JG
This policy does not affect your statutory rights.