How to Return Your Order
If you would like to return your order, please follow the steps below:
- Log into your customer account through our online shop. You can do this by clicking the person icon in the top right hand of the screen, and enter your email address.
- Please go to your email account/app and open the email sent from our online shop, then copy the six-digit verification code included in the email.
- Go back to our online shop and input six-digit verification code to log in.
- From your account, select the order you would like to submit the return for.
- If your order has more than one item, please select the items you would like to return.
- Select a reason for returning, and add a 'note' for the shop - this can be a brief description of the reason for returning.
- Click 'Request Return'. If your return request is approved and requires shipping, then you will receive an email with shipping instructions. After the product has been returned, you will receive a refund.
Please note, if you request a return and we do not receive the item(s) after 14 days of the request being approved, we will cancel the return. If you are an overseas customer returing an item, proof of postage may be required otherwise your return request may be cancelled.
For more information on our returns and cancellations, please see HERE.
Updated 11/05/26
