You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse.
Gift Card purchases don't count towards the free shipping threshold.
In the unlikely event that you don't receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us as soon as you are aware and no longer than 7 days from the delivery date stated on your tracking.
Unfortunately, we're unable to deliver to Military Addresses in EU countries.
Christmas returns: Any purchases made until 24 December can be returned up until 14 January 2024. For purchases made from 25 December onwards, our normal refund policy will apply.
If you are unhappy with your purchase, please email firstname.lastname@example.org within fourteen (14) working days of receiving your goods, and return it to us at the address below, in its original condition, unopened (with any seals and shrink-wrap intact) and we will issue you a full refund or replace it.
This policy does not apply to cosmetics, perfumery, underwear and jewellery for piercings, which are all non-refundable (unless faulty) due to hygiene reasons.
Items must be returned within 14 days of the cancellation date, unused, unopened (with any seals and shrink-wrap intact) and accompanied by the original delivery note.
Items delivered to an overseas address must be returned within 30 days of the cancellation date, unused, unopened (with any seals and shrink-wrap intact) and accompanied by the original delivery note.
Goods must be returned at your own cost and we would recommend that you return the goods by recorded delivery. We can only accept the return, and refund opened items if they are faulty.
Returns should be sent to the following address along with a covering letter stating the reason for the return:
Mail Order Returns, The Tank Museum, Bovington, Dorset, UK, BH20 6JG
This policy does not affect your statutory rights.