Privacy Policy

What information do we collect about you?

We collect information about you when you register with us or place an order for services or products. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. This information includes name, address, email address and telephone number. Financial information relating to your payment for products (such as credit card number and expiry date) is collected and held securely. Website usage information is collected using cookies.

How will we use the information about you?

We collect information about you to process and fulfil your order. Specifically, we will use this information to provide the services or products requested, information about the services requested or products, and if you have given consent, further information about The Tank Museum and its work. This information may also be used to contact you in case of difficulty in processing an order or to deal with customer services issues.

We may use your information collected from the website to personalise your repeat visits to our website. Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at  We will not, without your consent, supply your name and address to any third party except where (1) such a transfer is a necessary part of the activities that we undertake (such as taking payment, arranging shipping or producing products to complete your order), or (2) we are required to do so by the operation of the law. In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.

Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

Other Third Party Services

In general, the third-party providers used by us (Inthreadable.co.uk, Royal Mail and other shipping providers) will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in the UK and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Marketing

We would like to send you information periodically about our exhibitions, events, services, products, appeals and special projects which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email marketing@tankmuseum.org

Access to your Information and Correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address marketing@tankmuseum.org or The Tank Museum, Bovington, BH20 6JG. We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies; these websites tell you how to remove cookies from ChromeMozilla or Internet Explorer. However some of our website features may not function as a result.

Other Websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Changes to our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 15 June 2017.